Privacy Policy

Welcome to Bear Win (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Bear Win – Slots Conejo & Buey de la Riqueza (the “App”), available on the Apple App Store and Google Play Store.

By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

This policy is designed to meet the requirements of the Apple App Store Review Guidelines and applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

We collect information in the following categories:

We do not collect precise GPS location, contacts, photos, microphone, camera, or health data.

We use the information we collect for the following purposes:

• To provide, operate, and maintain the App and its core gameplay features
• To process and restore in-app purchases and virtual currency balances
• To personalize content, offers, and progressive jackpot eligibility where applicable
• To analyze usage patterns, improve performance, and fix bugs
• To detect, prevent, and address fraud, abuse, or technical issues
• To send service-related notices (e.g., critical updates or account security alerts)
• To respond to your support requests and provide customer service
• To comply with legal obligations and enforce our Terms of Service
• With your consent, to deliver relevant advertisements or promotional offers

We do not use your data to make automated decisions that produce legal or similarly significant effects without human review.

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers – trusted third parties that help us operate the App (analytics, cloud hosting, crash reporting, customer support tools) under strict contractual confidentiality obligations
• Platform providers – Apple and Google, as required for App Store / Play Store functionality, payments, and anti-fraud measures
• Legal requirements – when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Bear Win, our users, or others
• Business transfers – in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information under this policy or a successor policy
• With your consent – when you explicitly authorize sharing

Aggregated or de-identified data that cannot reasonably identify you may be shared for research, analytics, or industry reporting.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Account and purchase data: retained while your account is active and for a reasonable period afterward to allow restoration and resolve disputes
• Usage and analytics data: typically retained in identifiable form for up to 24 months, after which it is aggregated or deleted
• Support correspondence: retained as needed to provide ongoing service and for legal compliance

When data is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS) and at rest where feasible
• Access controls and authentication for internal systems
• Regular security reviews and monitoring
• Secure development practices and dependency management

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

The App is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as practicable. If you believe we may have collected information from a minor, please contact us immediately using the details in Section 12.

The App contains simulated gambling content. It is not directed at children and is restricted to adult users in accordance with Apple App Store age ratings and local regulations.

Depending on your location, you may have the following rights regarding your personal information:

• Access – request a copy of the personal information we hold about you
• Correction – request correction of inaccurate or incomplete data
• Deletion – request deletion of your personal information (subject to legal retention requirements)
• Portability – request a machine-readable export of certain data
• Opt-out of sale / targeted advertising – we do not sell personal information; you may also control ad tracking via device settings
• Withdraw consent – where processing is based on consent

You can exercise most rights by contacting us at the email below. We will respond within the timeframes required by applicable law (typically 30–45 days).

Your information may be processed and stored on servers located outside your country of residence, including in the United States or other jurisdictions that may have different data protection laws.

Where we transfer personal data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms.

The App may contain links to or integrations with third-party services (for example, analytics SDKs or advertising networks). These third parties have their own privacy policies. We encourage you to review them.

We are not responsible for the privacy practices of third parties. Common categories of third-party services we may use include:

• Analytics and crash reporting providers
• Cloud infrastructure and content delivery networks
• Advertising and attribution partners (subject to your consent and platform rules)

Apple and Google process payment and certain device data under their own privacy policies when you use their platforms.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice within the App or by other means.

Your continued use of the App after the effective date of any revised policy constitutes acceptance of the changes. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority.